Code 14, titled Pump Connection Fault, is a Phase 1 fault where the pump was not running when the Display module expected it to.
Model compatibility: Fisher & Paykel reuses codes across series and model years, so 14 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Phase 1 pump connection fault: the Display module found the pump not running when it should have been.
What 14 means
The manual titles 14 “Pump Connection Fault” and gives it to Phase 1 alone. The pump was supposed to be running, the Display module looked, and the pump was not on. Fault 13 is its mirror image: a pump that runs when it should not.
Manual steps
Primary source: the pump. A technician then goes through four points.
See if the thermal cut-out on the pump has operated. If it has, the pump needs to cool before the washer starts again, and the pump should be inspected for blockage or seizure before that restart.
Measure resistance to see whether the pump windings are an open circuit.
Look at the harness and connectors of the pump for a break in the circuit.
Fit a new Display module.
Open circuit, in everyday terms
In an open circuit the electrical path is broken and current cannot pass. “Connection” in the manual’s title hints that the break might lie at the pump or its plug, but the entry does not say this directly.
Owner points
Elsewhere in its pump notes the manual explains that a cut-out which has tripped resets after cooling, so waiting is a first step rather than a fix.
Because meter work and access inside the machine are needed, pump and wiring tests are for service staff.
Models covered
The manual’s Phase 1 covers GW650, GW070, GW060, GW050, GW700, GW600 and GW500. Pump codes for later phases are separate.
Codes for comparison
13: the opposite case, a pump running at the wrong time.
37: a blocked pump; the water level stays put while draining.
Los Angeles pump service
If a pump fault is suspected, ring (310) 872-1939 for washer repair in Los Angeles. Say whether the pump made any noise at all.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Fisher & Paykel appliance?
Book a specialist visit for a clear estimate and approval before any repair.
