Code 104 is a communications fault between two boards in a Fisher & Paykel washer, Phases 2 to 6. The manual sends you to code 106.
Model compatibility: Fisher & Paykel reuses codes across series and model years, so 104 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Communications error between the Display module and Motor Controller on Phases 2 to 6, with the manual referring to code 106.
At a glance
The code 104 stands for a breakdown in communication, with the Display module and the Motor Controller as the two parties.
Smart Drive washers on Phases 2 to 6 are affected.
The manual has one instruction for it: see fault code 106.
The two boards
Module
Usual role
Display module
Registers your button presses and drives the lights
Motor Controller module
Drives the motor, and takes the reading from the water level sensor
Those roles are described loosely. If the two cannot exchange data properly, the Display module is the one that raises the alarm.
The procedure under 106
104 has no separate procedure, so the steps of 106 apply. Step one is the Display module, which is replaced. Step two is the Motor Controller, replaced as well; once the new Motor Controller has cured the fault, the first Display module is put back. That is technician work, and the manual has no power-cycle or cleaning instruction.
Why two boards are involved
Trouble in a conversation can start at either end. This is the reason the procedure goes through both modules in turn.
Safe actions for owners
Take down the code and the washer’s model name.
Keep the console closed.
If the machine keeps stopping, switch it off at the wall.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Fisher & Paykel appliance?
Book a specialist visit for a clear estimate and approval before any repair.
