Err 37 is a drainage issue: pump filter, drain hose, household drain, or a spigot that is blocked or not drilled.
Model compatibility: Fisher & Paykel reuses codes across series and model years, so Err 37 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Err 37 is a drainage issue: a blocked pump filter, drain hose or household drain, or a spigot that is blocked or not drilled.
No other code in Fisher & Paykel’s front load fault article carries as many owner checks as Err 37. Under the heading “Drainage issue” it lists three messages: “Spigot blocked or not drilled,” “Pump filter blocked” and “Drain blocked.”
Where to look
Pump filter: clean it out.
Drain hose: inspect it.
Household drain: inspect it as well.
Spigot connection: confirm it is clear and that it was drilled.
In the article’s own words the job is to clean the pump filter and then check the hose, the drain in the house, and the spigot connection. Since “not drilled” is named as a spigot problem, the fitting itself needs a look.
How high the hose should sit
At least 600 mm above the floor is the required hose position. That works out to about 24 inches, so convert first if you use inches.
Suggested order
Power the washer down and unplug it before reaching the pump filter area.
Clean the filter. Water will spill, so lay a towel or shallow tray beneath.
Follow the hose along its length and confirm how high it runs.
Look at the household drain and at the spigot connection.
Book a service repair if Err 37 comes back after these checks.
Instructions for removing the pump filter on this washer are not in the article. Your user guide has them.
When Err 37 returns
A tip in the article says the washer should not be used while the code is recurring, and it suggests having model details ready for the booking.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Fisher & Paykel appliance?
Book a specialist visit for a clear estimate and approval before any repair.
