How to Find the Model and Serial Number on a Fisher & Paykel Appliance

The model and serial label on a Fisher & Paykel appliance sits in a different place on each product type: inside the cabinet on refrigerators and DishDrawers, on the back of wine cabinets, on the underside of cooktops, and inside the product on rangehoods. Check the spot for your appliance family, and use the guide’s printed Model / Serial No. block if the label is not reachable without taking anything apart.

A Fisher & Paykel fault is most useful when it is tied to the right appliance family and exact model. This guide explains what to record, which owner-safe checks may be appropriate, and when the problem should move to professional diagnosis.

Quick Answer

The full Fisher & Paykel model/product code and serial number are the keys to model-specific manuals, parts lookup and fault-code context. Photograph the complete rating label when it is accessible without disassembling the appliance.

Why the Exact Model Matters

Fisher & Paykel has used multiple generations of DishDrawer, ActiveSmart refrigeration, laundry and cooking platforms. Similar displays or code labels do not guarantee identical components or identical troubleshooting steps. Use the full model/product code whenever it can be read without disassembling the appliance.

Model-aware content is especially important on a brand with long-lived product families and repeated alphanumeric code patterns.

Where is the model and serial label on a Fisher & Paykel appliance?

Fisher & Paykel’s serial-label location sheet shows the position by product type, and its own note says actual labels can differ from the drawings. Refrigerators carry the label inside the cabinet at the bottom right, while wine cabinets and bar refrigerators carry it on the back. A double DishDrawer has it inside the cabinet underneath the top drawer, and a single DishDrawer has it underneath the drawer.

Built-in ovens vary by series: on many built-in ovens it is inside the top oven panel behind the cavity, and on some slimline models it sits underneath the control panel. Cooktops have a label on the underside near the gas entry on the left, and in some installations another one on the front left of the chassis.

What to Record Before You Reset Anything

• exact appliance family;
• full model/product code from the rating label if accessible;
• complete code, alert or indicator pattern;
• the cycle, mode or operating state when the problem appeared;
• whether the symptom is constant or intermittent;
• any recent installation, plumbing, power, network or use change that clearly preceded the issue.

A photo of the display and model label is often more useful than a long guess about the failed part.

Owner-Safe Checks

Use only the checks described for the exact model in Fisher & Paykel user/support documentation. Owner-safe actions normally stay at the level of accessible filters, visible supply conditions, control settings, door/drawer position, power state or other items the manufacturer explicitly exposes to the user.

Do not remove live electrical covers, open sealed refrigeration systems, bypass sensors or safety devices, force a locked oven door, perform gas-system work, or substitute a generic internet reset for a model-specific procedure.

When the Code or Symptom Needs Service

Request diagnosis when the fault returns after documented owner checks, when the appliance cannot complete its normal function, or when the issue involves internal electrical, heating, sealed-system, gas, pump/motor, control or safety-related diagnosis.

If there is smoke, sparking, a strong electrical smell, uncontrolled water leakage, abnormal overheating or another condition that may be unsafe, stop normal use and address the safety condition before routine troubleshooting.

What the Code Does Not Prove

An error code usually identifies a fault category or condition. It is not automatically proof that a specific sensor, board, valve, motor, compressor, heater or other component must be replaced. The repair decision should come after the actual appliance is checked in the correct model context.

How can you read the label without taking anything apart?

Where a label sits behind a panel or underneath a built-in cooktop, do not remove or lift anything to reach it. On rangehoods the label is inside the product; some models need the right filter removed to see it.

For washers, the top-loader guide puts the serial number on the rear of the washer, and the heat pump dryer guide, which is written for other regions, says rear of the machine or inside the door below the glass. Every guide also has a Model / Serial No. block meant for you to fill in for reference, which is the easiest source if the label is hard to see.

Related Fisher & Paykel Repair Information

• Model Identification service guidance
• Fisher & Paykel model reference
• Fisher & Paykel error-code library
• Los Angeles & Orange County service areas

Preparing a Better Service Request

A concise request should include the appliance type, model code, exact symptom, displayed fault and service address. If the appliance still operates intermittently, describe what usually triggers the problem. If the issue appeared after installation, a move, plumbing work, a power interruption or a network change, include that detail without assuming it is the root cause.

Frequently Asked Questions

Can I use a troubleshooting step from a different Fisher & Paykel model?

Only when the manufacturer documentation explicitly covers both models. Otherwise treat procedures as model-specific.

Should I clear the code before I write it down?

Record the complete code or indicator state first whenever it is safe. Repeated resetting can erase useful context without fixing the underlying condition.

Can I order the suspected part from the symptom alone?

That is usually a poor first step. Similar symptoms can have different causes, and parts compatibility depends on the exact model/product code.

Does this site represent Fisher & Paykel?

No. This is an appliance repair resource and service site.

Is the model number the same as the serial number?

No. The model or product code identifies the type of appliance, and the serial number identifies your individual unit. Service and parts lookups usually need the model code first.

Where is the label on a Fisher & Paykel DishDrawer?

Inside the cabinet, underneath the drawer on a single model and underneath the top drawer on a double model, according to the serial-label location sheet.

Enter Your Model to Start Troubleshooting

Use the booking form with the exact appliance, model code if available, symptom, displayed code and service address. Service availability should be confirmed before an appointment is promised.

Secondary context: official legacy manuals and product resources.

Technician-community reports may inform diagnostic hypotheses but do not replace manufacturer code definitions or safety guidance.