Owner care guides call E1 a power supply problem; a support article for a full-surface cooktop calls it a board or software error.
Model compatibility: Fisher & Paykel reuses codes across series and model years, so E1 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
E1 is a power supply problem according to Fisher & Paykel induction care guides, and an electronic board or software error according to a full-surface cooktop support article.
The cooktop beeps, and E1 stays on the display. Fisher & Paykel does not describe this code in just one way, so the sensible approach is to try the steps for both descriptions, starting with the easiest.
The two readings
Care guides for the CI365, CI304, CI244 and CI122 models and for the CI905, CI804, CI604 and CI302 series: E1 points at the incoming power. The guides ask you to verify the cooktop is hooked up to mains and to find out if an outage hit your home or area.
Support article for the full-surface CI926DTB4: E1 is filed as a fault in the electronic board or the software. The listed step: cut the supply, leave it for 1 minute, then switch on again.
It is not stated which models follow which version, so the version for a given model cannot be confirmed from the article. Work through the sequence instead.
Sequence to follow
See whether the rest of the house has power. A clock, a light or a nearby appliance will answer that quickly.
Check the wall switch feeding the cooktop and look at the circuit breaker. The care guides mention both in their section for a cooktop that stays dead.
Press and hold POWER until the cooktop is off, pause for several seconds, then hold POWER once more to power up. According to the guides, an “E” code can disappear this way.
Still showing? Cut the supply completely for one minute, then restore it.
Next step if nothing clears it
Write the code down and go no further. The care guides send you to Customer Care or a Fisher & Paykel trained service technician, while the support article tells you to arrange a service repair if E1 shows up again following the one-minute restart. Anything at the breaker panel or inside the cooktop is electrician or technician work.
Codes worth comparing
E2, which the owner guides word identically, so the power check is the same.
E4, labeled a board error by that support article, whereas the owner guides describe overheating.
Induction cooktop repair, Los Angeles
Need help with E1 on a Fisher & Paykel induction cooktop in Los Angeles? The number is (310) 872-1939. Be ready to say whether you checked the breaker and to read out the model details printed on the cooktop. Our cooktop repair page has more on what is covered.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Fisher & Paykel appliance?
Book a specialist visit for a clear estimate and approval before any repair.
